Monday 10 September 2018

LCS for service request in D365

In Microsoft dynamics 365 it may be necessary to submit a request to the Dynamics Service Engineering team. A service request is a ticket that you use to request that the Dynamics Service Engineering (DSE) team perform a predefined set of tasks on your environments.

Types of services request are as follows:

Database refresh
This includes, for example, the ability to refresh a database from Production to Sandbox.

Database point-in-time restore
This includes, for example, restoring a non-production database to a specific point in time.

Other requests
This includes requests other than those listed above or automated flow requests. For example, you might use this request type for upgrade or to request the system be put into maintenance mode. Note, this should not be used to submit support requests.

Package application
To apply a package to the Production environment, on the Environment details page, click Maintain to select the package to apply. Then, select Schedule.

Environment deployment
To set the deployment options and submit a request to the Dynamics Service Engineering team to deploy a new environment, click Configure on the Environments pane.

Now for accessing service request there are two ways:

1- On the project dashboard, in the Environments section, select Service requests.

2- Select the Menu button and select Work items. On the Work items page select the Service requests tab.

At this Service request screen, clicking on “Add” will open a form allowing for a request to be made.

This request form allows for the Database Restore, Database Refresh and Other type service tickets.  Environment types service tickets are created from within the environment’s forms.

Select the appropriate action that is needed for the request, and subsequent windows will open allowing for details for the appropriate service request to be entered.

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