Types of services request are as follows:
This includes, for example, the ability to refresh a database from Production to Sandbox.
Database point-in-time restore
This includes, for example, restoring a non-production database to a specific point in time.
This includes requests other than those listed above or automated flow requests. For example, you might use this request type for upgrade or to request the system be put into maintenance mode. Note, this should not be used to submit support requests.
To apply a package to the Production environment, on the Environment details page, click Maintain to select the package to apply. Then, select Schedule.
To set the deployment options and submit a request to the Dynamics Service Engineering team to deploy a new environment, click Configure on the Environments pane.
Now for accessing service request there are two ways:
1- On the project dashboard, in the Environments section, select Service requests.
At this Service request screen, clicking on “Add” will open a form allowing for a request to be made.
This request form allows for the Database Restore, Database Refresh and Other type service tickets. Environment types service tickets are created from within the environment’s forms.
Select the appropriate action that is needed for the request, and subsequent windows will open allowing for details for the appropriate service request to be entered.